Privacy Policy
Last Updated: 18 November 2025
When we refer to the "Paydoc" or "we" or "us" or “our” in this privacy policy we mean Paydoc (Pty) Ltd and/or any of its subsidiaries and/or affiliated entities and/or any other legal entity, joint venture and/or partnership, wherever situated or operating (and irrespective of structure and/or legal nature/regime) that is associated with Paydoc (Pty) Ltd and which renders services or otherwise conducts business in affiliation with Paydoc (Pty) Ltd and all such entities’ successors-in-title and/or practice (wherever any such members may be located) for as long as they remain associated with Paydoc (Pty) Ltd.
This privacy policy applies to the personal information the Paydoc Group collects in connection with:
our website, https://www.paydoc.co.za/;
our social media profiles;
our events, marketing and business development activities;
our business communications and other online and offline business interactions;
our services;
our subscription to any member of the Paydoc Group’s services, publications or
marketing database;
third party service providers, including but not limited to search information, advertising, technical, payment and delivery services;
requests for quotations and/or proposals by or to us; and/or
the supply of products and services to us.
By using this website, you consent to the practices described in this policy as amended from time to time.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information when you:
Complete a contact form
Request a demo or quote
Subscribe to updates
Communicate with us whether via email or support channels or otherwise
This may include:
Name
Email address
Phone number
Physical and postal address
Practice or organisation details
Date and place of birth and/or nationality
Financial records and employment records
Identity numbers, medical practice registration numbers
information relevant to the provision of our products and services
bank account or payment card details, income or other financial information
relevant information as required by applicable laws, including anti-money laundering legislation and as part of our client onboarding procedures, including evidence of source of funds
Any other information you voluntarily provide
You warrant that you are lawfully entitled to provide personal information of any third party whose personal information you provide to any member of the Paydoc Group.
You indemnify us against any loss, liability, damage or expense (including interest and penalties) suffered or incurred by any member of the Paydoc Group due to your provision of personal information of third parties to us in an unlawful manner.
1.2 Automatically Collected Information
When you browse the website, we may collect:
IP address
Browser type and version
Device information
Pages viewed and time spent
Referring website
This information helps us analyse website performance and improve user experience.
2. How We Use Your Information
We use your information to:
Register you as a client of the Paydoc Group (where applicable)
Respond to enquiries
Provide product information or support
Improve website functionality
Conduct detail verification, analytics and/or performance monitoring
Provide you with any other services, products or offerings that you may have requested or otherwise consented to, or which may be ancillary thereto, or associated therewith
Assessing and dealing with complaints and requests
· Managing payments, fees, charges and accounts (including collecting and recovering money owed to any member of the Paydoc Group);
Keep any work product or other documentation as part of our internal know-how
Monitor, keep record of and have access to all forms of correspondence or communications received by or sent from us
Administer and protect the Paydoc Group’s business and website
Meet our operational, marketing, auditing, legal and record keeping requirements
Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Sharing Your Information
We may share your information with:
Service providers who assist in our service delivery, website hosting, analytics, or communications or the provision of information technology or system administration services
Internal third parties and other members of the Paydoc Group
Professional advisors (e.g., legal or compliance reviewers)
Regulators or authorities where legally required
Your agent or any other person acting on your behalf
All third parties are required to handle your information securely and in line with applicable privacy laws.
4. Data Security
We take appropriate reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss or theft
Misuse or alteration
However, no online system can be completely secure, and we cannot guarantee absolute protection. You indemnify the Paydoc Group against any loss, damages or injury that you may incur as a result of any security compromise of personal information to unauthorised persons or your acts or omissions during the provision of personal information to any member of the Paydoc Group
5. Data Retention
We retain personal information only as long as necessary for:
The purposes outlined in this policy
The provision of our services requested by you
Our legal or regulatory obligations
Resolving disputes or maintaining records
6. Your Rights
You may have the following rights under POPIA and other applicable laws:
Access to the personal information we hold about you
Correction of inaccurate or outdated information
Request for deletion (where legally permissible)
Request to restrict processing
Objection to certain types of processing
Please view the PAIA manual on the website. To exercise your rights, please contact us at info@paydoc.co.za.
7. Third-Party Websites
Our websites may contain links to external websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your personal information. We are not responsible for the privacy practices or content of such sites.
8. Transborder Transfers
The Paydoc Group operates across various jurisdictions and your personal information may be transferred across national boundaries including to countries that do not have similar data protection laws but we will take reasonable steps to ensure to ensure protection of your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time and without notice to you. Any changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:
Paydoc (Pty) Ltd
The Cliffs, 3 Niagara Road
Tyger Waterfront, Cape Town, 7530
Email: info@paydoc.co.za