From Revenue Leaks to Gains
Closing the gaps — from patient non payment to scheme shortfalls
The Hidden Cost of Private Practice
Doctors dedicate long hours to patient care, yet are often left dealing with excessive admin and the frustration of not being paid in full.
The current system simply doesn’t work in their favour.
We built PayDoc to change that.
2 Core Payment Problems
Patient non-payment
Payment intent fades quickly, and many patients forget or neglect to settle what they owe.
Medical scheme shortfalls
Even when claims are submitted correctly, schemes frequently underpay, leaving doctors with unrecovered revenue.
By simplifying the payment process and communicating effectively, we help doctors secure the income they’ve rightfully earned, without the stress of chasing outstanding balances or battling with medical schemes.
The Rapid Decay Of Payment Probability
Why Collecting Early is Critical to Your Practice Financial Health
Our research shows that while patients usually intend to pay, this intent fades fast.
Patients Forget to Pay
Within the first week after a consultation, there’s a 97% chance of payment. But just two weeks later, that probability drops sharply to 76%…after 90 days, the chance of recovering payment collapses to only 19%.
The R138,000 Annual Shortfall Problem
How Medical Scheme Shortfalls Create a Hidden Hole in Your Practice Revenue
Medical Schemes Short Pay
Doctors bill according to published codes and tariffs, yet medical schemes often underpay — or don’t pay at all.
27% of payments are short.
On average, that’s R370 per claim, adding up to R11,500 a month or a staggering R138,000 a year per doctor.
Doctors are left to either absorb the loss, fight with schemes, or approach patients for small balances long after treatment, damaging trust and wasting time.
How PayDoc solves these payment problems
Capture Payments Fast
Smart Automated Communication
Reach patients in the golden window (97–100% intent to pay) with smart, automated WhatsApp, SMS, and email messages.
Our targeted communication cuts through the noise, prompts instant action, and boosts your collections and cashflow.
Make Payments Effortless
One-Click Payment Links
Send one-click payment links across multiple channels so patients can settle in under a minute. Multiple payment options remove friction and excuses, making it simple for them, and faster for your practice.
Real Results
We integrated our advanced patient communication and payment platform into the billing cycle for our Doctors, and the results have been remarkable.
The Cash Flow Transformation
PayDoc Maximized Patient Collections by Collecting Early
Final Notice Decreased from 23% to 0.6%
Most Patients Now Pay Early
By using instant, smart communication and making payments easy, we now secure nearly 60% of patient payments within the critical first two weeks for our Doctors.
This single change slashed combined monthly losses from bad debt, write-offs and discounts by 88% on average.
Making Medical Scheme Shortfalls Irrelevant
Protecting Revenue by Ensuring Upfront Payment
Get Paid First
Data shows that 46% payments now happen before the medical scheme pays.
This proactive strategy protected our Doctor’s practices from an R138,000 average annual revenue gap.
