Two core payment problems
Patient non-payment
Payment intent fades quickly, and many patients forget or neglect to settle what they owe.
Medical scheme shortfalls
Even when claims are submitted correctly, schemes frequently underpay, leaving doctors with unrecovered revenue.
By simplifying the payment process and communicating effectively, we help doctors secure the income they’ve rightfully earned, without the stress of chasing outstanding balances or battling with medical schemes.
The Rapid Decay Of Payment Probability
Why Collecting Early is Critical to Your Practice Financial Health
Patients forget to pay
Our research shows that while patients usually intend to pay, this intent fades fast.
Within the first week after a consultation, there’s a 97% chance of payment. But just two weeks later, that probability drops sharply to 76%… after 90 days, the chance of recovering payment collapses to only 19%.
The R138,000 Annual Shortfall Problem
How Medical Scheme Shortfalls Create a Hidden Hole in Your Practice Revenue
Patients forget to pay
Doctors bill according to published codes and tariffs, yet medical schemes often underpay — or don’t pay at all.
27% of payments are short.
On average, that’s R370 per claim, adding up to R11,500 a month or a staggering R138,000 a year per doctor.
Doctors are left to either absorb the loss, fight with schemes, or approach patients for small balances long after treatment, damaging trust and wasting time.
How Paydoc solves these payment problems
Why Collecting Early is Critical to Your Practice Financial Health.
Capture Payments Fast
Smart Automated Communication
Reach patients in the golden window (97–100% intent to pay) with smart, automated WhatsApp, SMS, and email messages.
Our targeted communication cuts through the noise, prompts
instant action, and boosts your collections and cashflow.
Make Payments Effortless
One-Click Payment Links
Send one-click payment links, across multiple channels so patients can settle in under a minute. Multiple payment options remove friction and excuses, making it simple for them, and faster for your practice.
Real Results
We integrated our advanced patient communication and payment platform into the billing cycle for our Doctors, and the results have been remarkable.
The Cash Flow Transformation
PayDoc Maximized Patient Collections by Collecting Early
By using instant, smart communication and making
payments easy, we now secure nearly 60% of patient payments within the critical first two weeks for our Doctors. This single change slashed combined monthly losses from bad debt, write-offs and discounts by 88% on average.
Making Medical Scheme Shortfalls Irrelevant
Protecting Revenue by Ensuring Upfront Payment
Before
Reactive
Vs
Now
Proactive
Patients wait for Medical Scheme to pay
You have to collect the average shortfall of R11’500 per month
Vs
Patients pay before Medical Scheme
You refund only what the Scheme paid
Now 46% of Total Revenue Secured Upfront
R138’000
Average Annual Revenue recovered
Get Paid First
Data shows that 46% payments now happen before the medical scheme pays. This proactive strategy protected our Doctor’s practices from an R138,000 average annual revenue gap.
The Revenue Recovery Engine
Boosting The Bottom Line
With a monthly average of R35,000 in additional revenue recovered, and low monthly transaction fees. PayDoc delivers a proven Return On Investment of more than 2,300% for our Doctors’ practices.